Where to Go from Here
Our team and our process still aren't perfect, but we've learned a lot, and we'll continue to improve as we learn more. Sometimes we don't get the meeting attendance we want, but we've found that problem to be cyclical. People attend for a while and then stop coming. When their tickets are no longer getting attention—surprise, surprise—they attend again.
As we work this plan, we continue to make small changes in the overall processes of software development and defect management. We try to use the information we gather to inform our decisions. As you think about your own defect-management process, I hope that some of these ideas help.