Chapter 5: Client-Server Troubleshooting
The majority of the computers on practically all networks are client systems. By simply weighing the odds alone, we can assume that resolving client computer problems is an inevitable part of day-to-day operations for most organizations. This chapter shows you the tools and techniques for quickly isolating and resolving faults on user systems. Since the client tools covered in this chapter are also available on Windows servers, the techniques used in this chapter also complement the troubleshooting techniques found in the server-specific chapters that begin with Chapter 7.
In addition to an explanation of operating system troubleshooting tools and techniques, this chapter presents the most common problems with XP clients and Windows Server 2003, along with their solutions. Regardless of what level of systems you support, this chapter is a "must read."