FAQ

Ordering

Where can I purchase Pearson Education products?
How can I find ordering and shipping information?
I'm an educator and would like to place a book order. How do I do that?
How do I open a corporate account?
I want to buy in bulk. Can I save over your published prices?

InformIT.com Features

Where will I find additional files mentioned in my book?
How can I learn more about new releases from Pearson Education?
How can I find a User Group in my area?
How do I use the Search function on InformIT.com?

Newsletters

How can I subscribe to a newsletter from InformIT or a Pearson Education imprint?
How do I unsubscribe from a newsletter?

Writing, Editing, and Reviewing for InformIT or Pearson Education Imprints

How can I become a Pearson Education author or technical editor?
How do I submit a book review?

Products

How do I download an electronic product?
How can I find out about international sales and translations of Pearson Education books?
I'm an educator. Do you have an academic review/deskcopy program?
How can I get a damaged CD-ROM replaced?

Contact InformIT or Pearson Education Imprints

How can I contact Customer Service?
How can I contact Tech Support?
I'm a member of the press. How can I be added to your Media Review list?
How can I contact InformIT and the Pearson Education imprints?



 

Ordering

 
Where can I purchase Pearson Education products?
Pearson Education imprint products are widely available in bookstores and computer stores all over the world, and from online bookstores as well. You can also purchase titles right here on InformIT.com.

How can I find ordering and shipping information?
Visit the Ordering and Shipping Information page to learn about shipping options, prices, and stipulations, as well as find information on backordered products, billing, tax, and returns.

I'm an educator and would like to place a book order. How do I do that?
You may locate your sales representative by visiting the online Rep Locator. To place a book order, call (800) 922-0579.

How do I open a corporate account?
Please e-mail corpsales@pearsoned.com for help in locating your corporate sales representative. You can also call our Corporate Sales department at (800) 382-3419.

I want to buy in bulk. Can I save over your published prices?
For bulk-order inquiries, please send a detailed e-mail to corpsales@pearsoned.com.
 

InformIT.com Features

 
Where will I find additional files mentioned in my book?
Any available support files are listed on the book's corresponding product page in the "More Information" box. Visit our Book Support archives to find any downloadable files or errata for a title in our library. Just search our Book Support database by ISBN (the ten-digit number on the back of your book, above the bar code) and then look under "More Information" to find any available files. If no "Downloads" or "Errata" link appears in the More Information box, then there are currently no downloadable or errata files available for that book.

How can I learn more about new releases from Pearson Education?
Subscribe to the monthly newsletters on the topics of interest to you, to receive e-mail updates alerting you to new titles, special offers, author news, and more.

How can I find a User Group in my area?
The User Group program provides user groups with product news, discounted prices on titles, marketing materials, and promotional giveaways. Please visit our User Group section to find a group.

How do I use the Search function on InformIT.com?
To find a book, you can search by the ISBN (do not include any dashes or spaces), author name, or book title. The 10-digit or 13-digit product ISBN is located on the back of your book, above the bar code.
 

Newsletters

 
How can I subscribe to a newsletter from InformIT or a Pearson Education imprint?
Newsletters from InformIT and the Pearson Education imprints alert you to new releases, discounts, and special offers. All you need is your e-mail address to subscribe to any of our newsletters. Or if you are an InformIT.com member, just log in and click "Manage Newsletters."

How do I unsubscribe from a newsletter?
There are several easy ways to unsubscribe from any of our newsletters:

  • Click on the Unsubscribe link that appears at the bottom of any newsletter.
  • Visit the unsubscribe page on InformIT and enter your e-mail address.
  • Log in to InformIT and click on "Manage Newsletters," remove the check mark next to the box for the newsletter you wish to unsubscribe from, and click "Submit."
     

Writing, Editing, and Reviewing for InformIT or Pearson Education Imprints

 
How can I become a Pearson Education author or technical editor?
If you are interested in becoming an author or technical editor, please visit our Write for Us page for contact information.

How do I submit a book review?
Tell us what you think about our products! Please use our Review Form. By submitting a product-related comment or review, you agree that your comment, name, company or school name, and city can be used in whole or in part by Pearson Education for marketing purposes.

You may also wish to join our Product Review Team. This special program sends review copies of Pearson Education titles to select reviewers, who are asked to examine the book thoroughly and post comprehensive reviews online. This program is currently only available to United States readers. Learn more about the Product Review Team and apply to become a member today.
 

Products

 
How do I download an electronic product?
When you purchase an eBook from InformIT.com, you will receive a link in your Order Confirmation email to access the eBook via your Account page. Read our Watermarked PDF FAQ.

DRM-encrypted eBooks require the free Adobe® Digital Editions software.

Before downloading this DRM-encrypted PDF, be sure to:

  • Install the free Adobe Digital Editions software on your machine. Adobe Digital Editions only works on Macintosh and Windows, and requires the Adobe Flash Player. Please see the official system requirements.
  • Authorize your copy of Adobe Digital Editions using your Adobe ID. If you don't already have an Adobe ID, you can create one here.

For additional questions, please contact customer service.

How can I find out about international sales and translations of Pearson Education books?
If you live outside the United States, and would like more information on where you can buy titles in your country or on what translations are available, please visit our International Sales page to find the distributor of Pearson Education books in your area. Contact information is listed for each distributor, who can give you more information on how to obtain English-language or translated titles.

I'm an educator. Do you have an academic review/deskcopy program?
We certainly do. Pearson Education is represented by the Prentice Hall Education sales force, and you can request instructor review copy via product pages on this Web site. If you are interested interested in using Pearson books in your course, please follow these simple directions to submit your desk copy requests:

  1. Go to the Store section of this site to locate your title of interest.
  2. Click on "Instructor" where it mentions review copy requests in the right column.
  3. Follow the prompts to request your book via the Pearson Higher Education site.

How can I get a damaged CD-ROM replaced?
If you receive a CD that has been physically damaged or are missing a CD that was to have been packaged with your new, purchased book, please use our Defective Products form to send us a replacement request. You may also contact our Customer Service department at 800-624-0023. Be sure to have the 10-digit or 13-digit ISBN number handy—it is on the back of your book, above the bar code.

Please note: If your CD is intact but not installing or running properly, please contact us via our Product/Tech Support form.
 

Contact InformIT or Pearson Education Imprints

 
How can I contact Customer Service?
If you have any questions regarding an existing InformIT.com order, or have problems placing an order, please contact Customer Service at customer-service@informit.com.

How can I contact Tech Support?
The Technical Support department can help you troubleshoot any installation or usage problems experienced with a CD-ROM that was packaged with one of our books. They cannot train you or help you learn how to use a product or technology, nor can they address technical questions that are related to the examples in our products. Please use our Product/Tech Support form.

Please note: All fields are required in order for us to assist you properly. The 10-digit or 13-digit product ISBN is located on the back of your book, above the bar code.

I'm a member of the press. How can I be added to your Media Review list?
Read the requirements for joining our Media Review list to receive review copies and follow the instructions given. Be sure to visit our Press Room for more information for members of the media.

How can I contact InformIT and the Pearson Education imprints?
If you have a question or comment that falls outside the realm of Technical Support or Customer Service, please visit our Contact Us page. Select your type of inquiry from the pull-down menu, fill out the form, and click "Submit." Due to the volume of mail received, we cannot guarantee a personal response.