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This chapter is from the book

Key Points

  • Portal and collaboration software can be expensive to purchase and integrate. If you want to build a successful solution, you need a carefully defined strategy.
  • Ensure that the MOSS rollout has a clear connection to business goals and objectives.
  • Develop a method to identify and quantify pragmatic, tangible benefits for the MOSS solution.
  • Establish a governance framework to ensure quality and relevance of content and to ensure that all users understand their roles and responsibilities.
  • Make sure that you have a Governance Board with a strong advocate in the role of Executive Sponsor.
  • Keep your governance model simple. Portals need a strong governance model, but they don't need complicated models with lots of bureaucracy.
  • Don't make the solution itself more complicated than it needs to be. Be careful about "overdesigning." Just because MOSS has a cool feature doesn't mean that you need to deploy it—at least not right away.
  • Keep in touch with your users. Make sure you have a plan for collecting feedback on an ongoing basis.
  • Just because the intranet exists, it doesn't mean that everything should be on it. Carefully assess what should be on the intranet portal and what shouldn't.
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