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Why Doesn’t He Call?

Telecommunications disruptions can quickly turn catastrophic, especially if they affect the main revenue-producing systems for the company. It does little good to have systems online if customers can’t call in or click in to use them. Consider the amount of business your company does through online systems and assign the point value in the following table.

Percentage

Point Value

10%

10

20%

20

30%

30

40%

40

50%

50

60%

60

70%

70

80%

80

90%

90

100%

100

Ask your manager the same question. If your answer is within 20% of hers, add 50 points.

Now consider the following questions and add 10 points for each item you have in place:

  • Backup for T1 service via wireless service of any kind (point-to-point, point-to-multipoint, microwave, satellite, etc.)
  • Two-way radios for command and control in a disaster
  • Priority scheme for restoration of your most critical 800 and local numbers
  • Dual-fed counter-rotating fiber optic ring or synchronous optical networking (SONET) system serving your building
  • Backup 48-volt power for telecommunications services in the form of uninterruptible power system (UPS) or batteries
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