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Troubleshooting

Putting Templates in Their Place

I created a group of templates and saved them along with the standard Office templates in the %programfiles%\Microsoft Office\Templates\1033 folder. But when I choose File, New, none of my custom templates are visible.

Microsoft designed the folder that stores system templates so that users cannot add templates to it. Instead, you should save your templates to the default User Templates location. The safest way to save templates to this location is one at a time. If you choose Template from the Files of Type list in the Save As dialog box, all Office programs will save your work to the correct location. If you want to add a large number of files to this location, open Word, and under your Word Options on the Advanced settings dialog box, go down to the bottom and select the File Locations button and verify the location of your User Templates to make sure they will be put in the right location.

Compatibility Issues

I just created a PowerPoint presentation, saved it, and emailed it to a friend. My friend says the presentation will not open. What can I do?

Remember that the new Office 2007 file formats do not, by default, allow for backward compatibility. There are a couple of ways you can make it so that your friend can open the document. You could save the document in the 97–2003 file format and re-send it. You could encourage your friend to download the Office Compatibility Pack, which will open documents in the new format. Or your friend could just install Office 2007. It is the future, albeit that's probably the most expensive solution.

No Preview in Common Dialog Boxes

I selected Preview from the drop-down menu of views in an Office common dialog box, but when I click a file in the pane on the left, Windows displays the words Preview not available instead of showing my file.

The Preview pane shows a static snapshot of the document as it existed the last time you saved it. By default, this option is not selected because it tends to add roughly 60KB to every file that you create. To make this preview picture available, you must go into your Advanced Document Properties. Select the Office button, go to Prepare, and select the Properties option. Then you select the down arrow to get into Advanced Properties. On the Summary tab, select the Save Preview Picture box. You can do this at any time with a Word document or PowerPoint presentation. However, this option is effective with Excel workbooks only if you use it when you first create the file. Checking this box on an Excel workbook after you've saved it with this option off has no effect at all. To enable the preview, select the Save Preview Picture check box and save the file under a new name. Then close the file and use Windows Explorer to delete the old version and rename the new one with the old name.

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