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O: Who’s in Charge of the Recovery?

Issue: Even a dominant telecommunications department is going to play "supporting cast" to higher management in a disaster. Are these higher-ups identified in your telecommunications recovery plan? Many organizations use the concept of an Executive Management Team (EMT). The EMT is the group of people who meet at temporary facilities or staging areas (residence, hotel, branch office, or some other location) to coordinate the overall recovery.

Action: As part of your disaster-recovery coordination, plan for the EMT to have ready access to phones, fax, email, high-speed Internet, and other telecommunications technologies essential to command and control. While we’re on this subject, remember that your staff may be split three ways after a disaster. Some people will be going to the recovery center, some will stay to coordinate the cleanup, and some will staff the EMT.

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