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M: Test Your Recovery Center

Issue: Most commercial recovery centers do an excellent job of staffing with onsite employees. These centers make extensive use of matrix switching for telecommunications, however, which can be complicated to figure out without a helping hand. And remember, the recovery center is not yours alone. Others will have been there since the last time you were, and they probably have changed configurations of various common components.

Action: When testing a plan, or during an actual activation in an emergency, document the condition and usability of the recovery center. After all, your organization is paying a lot of money for permission to use it. Was the necessary equipment in a usable configuration? Were diagrams available to technical personnel to assist in setup of the equipment? Were recovery center personnel available and knowledgeable? If not, you need to solve these problems before the next disaster.

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