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This chapter is from the book

Dealing with Negative Feedback

Many eBay users are zealous about their feedback ratings. Although it's a good thing to want to build up a high rating, some users get quite obsessive about it.

For that reason, you want to be very sure of yourself before you leave negative feedback about a user. Some overly zealous users might retaliate by leaving negative feedback about you—even if it wasn't warranted.

Unfortunately, there's not much you can do if you receive negative feedback; under normal conditions, feedback comments cannot be retracted. (There have been some exceptions, when the feedback has been obscene or slanderous in nature.) What you can do is offer a response to the feedback, which you do by going to your Feedback Forum page then scrolling down to and clicking the Reply to Feedback Received link. When the feedback comments list appears, click the Reply link next to a particular comment and then enter your response, as shown in Figure 3.4. Your new comment is listed below the original feedback comment on the Feedback Profile page. Just try not to get defensive; the best response is one that is calm, clear, and well-reasoned.

03fig04.jpg

Figure 3.4 Replying to feedback left about you.

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