- Troubleshooting Installed Hard Disk Drives
- Non-Bootable Floppy Disk in Drive A:
- Troubleshooting ATA/IDE Hard Disks
- Troubleshooting Serial ATA (SATA) Hard Disk Drives
- Troubleshooting IEEE-1394 Drives
- Troubleshooting a USB Drive
- Troubleshooting a PC Card/CardBus Drive
- Determining Actual Drive Failure Has Occurred
- Preparing a Hard Disk for Use
- Upgrading a Portable Hard Disk
- Solving Problems with Writeable CD and DVD Media
Troubleshooting IEEE-1394 Drives
If you’re out of space on your built-in hard disk, don’t want to struggle with a hard disk upgrade, and want to share a hard disk between two or more PCs, consider an external IEEE-1394 or a USB 2.0 drive. IEEE-1394 and USB 2.0 hard disks offer Plug-and-Play installation, hot-swap capabilities, capacities rivaling desktop drives, and relatively high data-transfer rates. Although these drives are good choices for expanding data capacity (they can hold tens of thousands of digital photos or music downloads!), keep in mind that these drives should not be used as bootable system drives. They are slower than ATA/IDE and SATA drives, and many systems are not designed to boot from an external drive.
However, none of that matters if you have a problem with your drive or with the IEEE-1394 ports on your PC.
Any of the following can spoil the instant "plug it in and it’s ready" joy of a fast external hard disk (or any other 1394 device, for that matter):
You have a disabled or improperly cabled IEEE-1394 port on your computer.
Resource conflict exists between IEEE-1394 port and another device.
The drive is not powered on.
You haven’t installed the correct drivers for your version of Windows and your drive.
Before you connect an IEEE-1394 drive to your system, make sure the port is enabled and supported by your version of Windows. To do this, open the Device Manager and verify that the port is listed and that it is not reporting any problems.
To learn how to use the Device Manager to diagnose your ports or other system problems, see "Using the Device Manager," Chapter 2.
Make sure you have drivers for your drive and version of Windows. You can get them from Windows Update or from the vendor.
If you have the appropriate drivers for your 1394-based hard disk and 1394 host adapter but your drive is not recognized, you might be having problems with your system’s 1394 ports. See "Troubleshooting IEEE-1394 Ports and Hubs," Chapter 7, for help.
Troubleshooting Other Problems with an IEEE-1394 Drive
If the port is working but the drive is not detected when you attach it to the system, check these issues:
If the drive’s instructions require you to install driver or configuration software before you attach the drive, disconnect the drive from the system, install the software, and reconnect the drive.
Unplug the device cable from the IEEE-1394 port on the computer and reattach it.
Make sure the drive is connected to AC power (if it isn’t powered by the port) and turned on. Remember that 6-pin 1394a cables and bilingual 1394b ports using 6-pin 1394a adapters can provide power to a device, but a 4-pin DV camcorder or i.Link-style cable can’t. See Figure 3.14 for examples of cable connectors.
Make sure that the IEEE-1394 cable is attached securely to the drive.
If, after you’ve reconnected the power and IEEE-1394 cables, Windows does not automatically detect the device, run the Add Hardware Wizard. Open the Control Panel through the Start menu, click Add Hardware (called Add New Hardware on some Windows versions), and follow the prompts to detect and install your new drive.
Replace the IEEE-1394 cable if the drive still can’t be detected and retry.
Figure 3.14 1394a and 1394b cables compared.