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Most organizations have some form of hierarchical organizational structure that propagates into project teams. The organic CAS model presents a viable alternative for agile team, but questions about control remain. The objective of the Light Touch practice is to manage agile teams with a style that allows team autonomy and flexibility, and a customer value focus without sacrificing control. The activities for this practice fall into two categories: intelligent control and whole-person recognition.

The intelligent control activities provide agile managers with ways to intelligently control the skilled professionals on their agile teams. They include decentralize control, establish a pull task management system, manage the flow, use action sprints, fit your style to the situation, support roving leadership, and learn to go with the flow. The whole-person recognition activities help agile managers to be strong and effective leaders of their project teams by recognizing the wholeness of each of their team members. They include maintain quality of work life, build on personal strengths, and manage commitments through personal interactions.

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