Home > Articles

This chapter is from the book

Disk and Drive Dilemmas

Nothing lasts forever, and that includes disk drives. That's why people are paranoid about backing up files. Disk drive failures don't happen often, but when they do, they can be catastrophic if you are not prepared. Likewise, you may be deceived into thinking your disk drive has failed when there is really a simple solution to the problem.

The Floppy That Won't Fit

Floppy drives have been available with PCs since the beginning. However, there's a possibility that the PC you have may not have one (this is because floppy disks are very low capacity and are no longer used as often today as they once were). If that's the case, skip ahead to the next session.

Here again, there are several things you can try in order to isolate the problem:

  • Verify that the disk you are trying to insert is the same size as the drive into which you are trying to insert it. An ancient 5.25-inch disk stands no chance of fitting into today's standard floppy drive, and diskettes can't fit into a CD drive.

  • Is the disk in the right position? A disk that is upside down or sideways will not fit into the drive. In the case of CDs, even if an upside-down disk fits, it can't run using the wrong side of the CD.

  • Make sure you are really trying to insert the disk into a disk drive and not a vent in the system unit.

  • Examine the disk for any abnormalities such as warping, sticky spots, and other things because any of these could potentially cause a problem for you.

  • If there is still a problem, you may want to have a qualified person check out the drive itself. Under no circumstances should you ever stick an object other than a disk into the disk drive, especially when the machine is plugged in.

The Unrecognizable CD

CD-ROMs can be very finicky, depending on the sensitivity of your drive. If you run into a glitch, try the following:

  • Open the CD drive, take out the disk, and blow any dust off of it. Blow any dust out of the drive too. Examine the disk for any scratches, since they can also cause problems. Replace the CD and see if the computer recognizes it now.

  • A more thorough cleaning may be in order. Cleaning methods vary depending on whom you ask. There are plenty of commercial cleaning products on the market from which to choose. However, if you want to try cleaning a CD using things around the house, start by finding a soft cotton rag. I use an old cloth diaper that was used during infant feedings. It has been washed a million times and is softer than just about anything else around. Next, take out the CD and breathe hot air onto the bottom of the disk. Finally, wipe the CD gently from the inside of the disk to the outside in a straight line and retry it in the drive.

  • If that doesn't cure the problem, try putting another CD in the drive. If everything goes smoothly, you can attribute the problem to the CD itself. If it still doesn't work, you might want to try a third CD (perhaps a music CD, if the problem CD was a data CD, or vice versa) before calling technical support.

Monitor Messes

A computer is useless without a monitor or display. It is completely understandable to panic when the monitor starts acting up, but you can troubleshoot many of the common problems.

All Powered Up and Nothing to See

If your computer is on but there is nothing to see, don't write off the monitor yet. Try the following things first:

  • If the monitor was on when it "died," check to see whether it is in Power Saver mode by moving your mouse or pressing a key. If it comes to life, you may want to consider either disabling or at least adjusting the Power Saver setting. Do this by clicking the Start button on the Windows taskbar and then clicking Control Panel. Click the Performance and Maintenance link near the bottom of the screen. On the bottom right corner of the Performance and Maintenance screen, you will see a link to Power Options; click that. The Power Schemes tab of the Power Options Properties dialog box shown in Figure 3.4opens. Use the drop-down arrow buttons to make any desired changes and then click OK to save your settings.

  • Figure 3.4Figure 3.4 Using the Power Schemes drop-down box, you can optimize your computer's power for use as a laptop or home PC.

  • Verify that the monitor was not shut off manually, as opposed to with the rest of the computer via the power strip.

  • If that doesn't do it, check the monitor's connection to the back of the PC and make sure that the monitor is plugged in.

  • Still in the dark? If the monitor's LED power light is on, you might want to try tweaking the brightness and contrast on your monitor. Because the location of these controls can vary depending on your monitor's manufacturer, consult the documentation that came with your system.

  • If it is still dead, it may be time to call your friendly technical support people. Be sure you have any warranty information with you when you call, along with the information you wrote on the tear card at the front of this book.

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020