Complexity in IT increases costs and affects productivity. IT must start taking positive steps toward simplicity if it wants to enable growth rather than hinder it. Business units are demanding a higher level of service from IT, and CIOs are taking a hard look at how they run their operations, spend their money, and plan for tomorrow. By solving the fundamental problems of IT complexity, CIOs can implement new systems that radically change IT operations and reduce staff and costs. This isn't industry hypeit's reality.