In this chapter, I discussed the need and importance of crafting a solution vision prior to designing or implementing mySAP. Different technology perspectives were covered, and the importance of refining the solution vision in regard to SAP system landscape requirements and constraints was covered as well. After the vision began to take form, I reviewed a few methods of capturing all of the data that came together to create the visionconstraints, assumptions, boundary conditions, and so onincluding using a knowledge repository, developing an RFI, preparing for the SAP sizing process, and more. I then wrapped up Chapter 3 with a discussion on outsourcing, including leveraging ASPs and newer approaches like HP's Utility Data Center offering to improve systems manageability, provide better resource provisioning, and ultimately create a better customer experience for mySAP end users. In the next chapter, I build upon this foundation we have created to begin identifying and filling key SAP Technical Support Organization staffing roles.