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This chapter is from the book


Workshop time! Here's a brief quiz to help you make the most out of this hour's lesson as well as activities for you to try on your own.


  1. An external tape backup unit comes back from repair. You plug it in and boot up your PC. Your PC hangs at the BIOS screen. What do you do?

    1. Call your local repair shop.

    2. Disconnect the tape drive.

    3. Call your brother-in-law who's "into" computers.

    4. Press Ctrl+Alt+Del.

  2. You add non-system software (that is, software targeted to the end user, not a system utility or anything like that) to your NT server that requires a reboot. However, you don't remember the last time the server was rebooted. Upon rebooting, you get a message saying that a service failed to start. You uninstall the software and reboot again. You get the same message. What do you do?

    1. Call Microsoft.

    2. Ask around to see if anybody else has changed anything recently.

    3. Reinstall the software.

    4. Ask around to see if anybody else can install this software.

  3. True or False: New products are typically "bug free."

  4. True or False: Scheduled visits from your vendor (versus drop-in visits) save you time and aggravation.

  5. Everybody has been experiencing network disconnects since yesterday. The only changes that have occurred include John installing new virus protection to his PC and Mary receiving a new PC. What's the correct first step in resolving this problem?

    1. Turn off both Mary's PC and John's PC.

    2. Turn off Mary's PC, but leave John's PC on.

    3. Turn off John's PC, but leave Mary's on.

    4. Fire John and Mary for endangering the common good.

Answers to Quiz Questions

  1. B

  2. B

  3. False

  4. True

  5. A


  1. Call a vendor with whom you have a good relationship. Talk about change management procedures in place at that organization, and see if you can garner some tips that are useful to you.

  2. Some equipment vendors have white papers about change management in their environments. Fire up your browser and check out this one from Cisco Systems: http://www.cisco.com/warp/public/126/chmgmt.shtml.

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