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5: Employee Empowerment

Many firms are reluctant to empower their employees. Some managers believe that only supervisory-level staff are capable of making technical decisions or personnel judgments. Others may feel employees are not capable or well-trained enough to be decisive. Still others fear that granting employees more authority will result in requests for more compensation. Progressive infrastructure organizations tend to mitigate these empowerment issues with communication, training, empathy, and support.

The issue of management support can be key in determining an employee empowerment program's success or failure. Employees are bound to make an incorrect judgment on occasion when empowered with new decision-making authorities. Supportive managers who show the interest and time to understand and correct the faulty decision-making seldom see poor judgments repeated.

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