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Training

8. Training should take place before the hosted application is used for actual business. To get good training, you might stipulate that course materials and presentations cover any functionality, tasks, and policies uniquely created by the customized hosted application. This means that standard materials from the software vendor of the application should be revised accordingly.

9. Train-the-trainer strategies are also a cost-effective way of shortening the ASP's period of involvement with your users and ensuring that ongoing training occurs after the initial sessions. Using this approach, ASP personnel train one or two users who then train the rest of your users. It's a good idea to choose initial trainee/trainers who are proven managers or excel in the area of expertise that the hosted application addresses.

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