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Automated Provisioning and Support

2. ASP service provisioning is sometimes done through an ASP's enterprise information portal. This is usually the case when the application can be invoked without disturbing legacy applications and when no customization is required.

3. Many ASPs will allow their customers to submit trouble tickets via an enterprise information portal. This eliminates time that the user otherwise would spend on the phone working out a problem with a technical service representative. It also allows ASP staff to react to the most pressing problems first because they can review them in their e-mail in-box beforehand.

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