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4. Do You Prefer that an Outside Party Remotely Monitor All the ASP's Facilities (Such as Data Centers) and Security Equipment (Such as Firewalls)?

If you want someone other than the ASP to verify that it is giving the performance levels stipulated in your SLA, then you'd be wise to request that a Management Service Provider (MSP) do so. MSPs measure the ongoing performance of an ASP's IT infrastructure and then provide real-time feedback to verify SLAs to both the customer and ASP.

Customers such as financial institutions that require hermetic security should request a Managed Security Provider (MSecP). ASPs outsource any or all of their customer security responsibilities to MSecPs, which in turn perform activities such as intrusion-detection and incident response.

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