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Workload Monitoring

This process ensures consistent, stable, and predictable workflow cycles by monitoring all job streams for completion (and following up on job exceptions). It works with the Production Control process to optimize workflow and to facilitate the handling of ad hoc and emergency requests without disruption.

Tasks

Skills

Evaluate the health of specific jobs/workloads as assigned

Expedite workload processing to ensure service-level agreement compliance

Define ways to better improve monitoring processes/automation

Attention to detail

Ability to follow a methodology consistently

Understanding of major, critical job streams and business functions that they support

Expertise in operating environments and chosen automation tool(s)

Staffing

Automation Technology

Console operator

Systems operations specialist

Production coordinator

BMC Control-M/Enterprise Console System (ECS)

CA-Unicenter TNG Workload Management, (PLAT) AutoSys, CA-Jobtrac, CA-Scheduler, CA-7, CA-Jobwatch, FAQS/PCS

Cybermation ESP Workload Manager

ISA AppWorx

SEA CSAR

SMA The Scheduler, OpCon/XPS

Tivoli Workload Manager (Maestro), (IBM) OPC/ESA

Best Practices

Metrics

High degree of workload monitoring automation

Eventual elimination of all manual job "set-ups"

Ability to monitor jobs scheduled on different operating platforms

Integration of workload monitoring with event management

Number of operators per 10,000 jobs

Percent of jobs run on time

Number of ad hoc requests handled

Number of exceptions per 10,000 jobs

Process Integration

Futures

Production control

Additional automation

Better cross-platform integration


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