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Production Control

This process aims at assuring production integrity (often via audits) of the production-acceptance process and job-scheduling functions.

Tasks

Skills

Notify programmers of problems with jobs/transactions

Define processes supporting production-acceptance process

Familiarity with restart/recovery procedures for production workloads

Attention to detail

Understanding of production-environment sequences and mapping to business cycles

Understand business checks, balances, and data tolerances

Staffing

Automation Technology

Production coordinator

CL/script specialist

lOB liaison

Production control software

Report-balancing software

Best Practices

Metrics

A uniform method for handling production control across the enterprise

A focus on workflow processes to ensure comprehensive management without encumbering clients

Systems that integrate scheduling tools and performance-management (policy-based) software

A focus on minimizing defects based on continuous improvement of testing and life-cycle processes

Development of an ongoing schedule of application optimization

A production control method that addresses electronic commerce, ERP, CRM, and other production processes

A production method that integrates software configuration management processes to data center change processes

Number of failed applications/month

Mean time to resolution

Number of scheduling errors and invalid run-time projections

Number of applications accepted without proper documentation/testing, and so forth

Average time for handling application change requests, by request type

Process Integration

Futures

Production acceptance

New application-management technologies

Integrated, enterprise-wide software configuration management

Intelligent scheduling tools

Self-healing applications and databases (automated tuning)

Use of third-party service providers for production control


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