- How to Use This Catalog
- Form and Content of Process Catalog Entries
- Application Optimization
- Asset Management
- Budget Management
- Business Continuity
- Business Relationship Management
- Capacity Planning
- Change Management
- Configuration Management
- Contract Management
- Contractor Management
- Cost Recovery
- Data Storage Management
- Facilities Management
- Inventory Management
- Job Scheduling
- Negotiation Management
- Network Management
- Output Management
- Performance Management
- Problem Management
- Production Acceptance
- Production Control
- Physical Database Management
- Quality Assurance
- Security Management
- Service-Level Management
- Service Request Management
- Software Distribution
- System Monitoring
- Tape Management
- Workload Monitoring
Negotiation Management
This process aims to negotiate the best terms with all vendors and to provide negotiation skills and a framework for ongoing interaction with IT suppliers.
Tasks |
Skills |
Manage contract negotiations with hardware, software, and service providers Align service levels with business objectives Create favorable contractual terms for the IT organization |
Strong understanding of IT strategy and external IT market Understanding of industry best practices in negotiating: For each major vendor Corporate rules for each vendor Ability to integrate technological, financial, and legal information needed for successful negotiations |
Staffing |
Automation Technology |
Vendor manager Contract specialist Contract administrator |
Electronic access to legal, technological, supplier, and market information |
Best Practices |
Metrics |
Strong integration of negotiation management with the contract management process Ability to negotiate with vendors whose products are commodities (i.e., vary only in price, not functionality) and therefore whose margins are small |
Percent of discount versus industry average Scope of negotiation Number of enterprise-wide versus customer specific contracts Multi-year versus one-time iterations |
Process Integration |
Futures |
Contract management |
Improved, automated mapping of IT requirements to market and technology trends |