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Facilities Management

This process aims to keep the facilities that house and support IT operations running correctly. It seeks to eliminate single points of failure and to continuously maintain and upgrade the facilities to keep them at the level required by agreed-to levels of performance and availability.

Tasks

Skills

Facilities evaluation

Network analysis

Space planning

Systems planning

Knowledge of architectural design

Engineering experience in specialties, including civil, communications, electrical, mechanical/HVAC, fire protection, security

Staffing

Automation Technology

Facilities manager

Space planner

Site planner

Configuration-modeling tools

Homegrown

Best Practices

Metrics

Use of third-party outsource providers

Use of a single organization and a uniform process for enterprise-wide facilities management

Methods for reducing single points of failure at the facilities level, e.g., redundant sources of electrical power, redundant connections for internetworking

Year-to-year improvements in:

– Staffing/major resource requests

– Number of service / maintenance requests

– Time to service requests

– Actual availability of facilities

Process Integration

Futures

No Items

Facilities technology improvements

Higher availability (24∴7∴365)

Increased redundancy of external utilities (e.g., power, communication

Greater modularity and flexibility of base facility


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