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What Callers Can Do with a Single Phone Call

This is what callers can do with a single phone call:

  • Callers can access timely information such as stock quotes, news, and sports scores.

  • Callers are able to access location-dependent information, such as driving instructions to a location from where they are currently located, local road closures, and weather information.

  • Customers can access a sales catalog, place orders, check product delivery times, and access their account information via a telephone.

  • Employees can access company data, including customer information, group calendars, inventory availability, and customer account information when they are away from their desks.

  • Delivery and service personnel can telephone to find out where they should go next.

Speaking and listening on a telephone can do all these.

However, speech has its drawbacks. It is not easy to edit speech. Listening to speech can be tiring for long periods of time. Callers have trouble remembering more than just a few details delivered via speech. Speech is difficult for callers to hear in a noisy environment, and it is difficult for speech-recognition technology to understand what callers say in a noisy environment. In addition, because most people can read faster than they normally listen, speech interface has a smaller bandwidth than a graphical user interface.

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