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CRM 2016 Online

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This chapter is from the book

Why Use Microsoft Dynamics CRM 2016 Online?

Microsoft Dynamics CRM Online is a quick gateway to the Microsoft CRM universe and an easy way to “dip your toe in the CRM waters” without diving in head first. A traditional On-Premises deployment of Microsoft CRM requires a substantial investment in both money and time, as well an experienced administrator to keep the platform running smoothly. Microsoft CRM Online removes the barriers, providing fast entry and low initial investment to get started. In less than 20 minutes, you can have a full CRM implementation up and running and ready for data and users. Figure 4.1 shows five key reasons to use CRM Online:

Figure 4.1

Figure 4.1 Key advantages of CRM Online.

  • Fast deployment—Microsoft Dynamics CRM Online provides all the hosting hardware, software, and infrastructure support as part of the monthly costs. As you will see later in this chapter, you can “spin up” a new organization in as little as 20 minutes. There is no need to install and configure servers and the CRM server software.

  • Lower initial investment—For many organizations, this is the key to selecting CRM Online. There are no upfront infrastructure costs or licensing costs; instead, all costs are included in the monthly licensing fee. Even a small On-Premises implementation of just 20 users could run $20,000 to $25,000 for servers and license costs.

  • No IT infrastructure necessary for setup and maintenance—Because Microsoft provides all the hardware and software, there is no need for additional hardware, software, or dedicated IT resources. This means there are no ongoing IT costs related to maintenance, backups, and management of additional servers.

  • Immediate external access—Microsoft Dynamics CRM Online is a hosted solution. Therefore, on day one it is available to any user who has an Internet connection, from a variety of devices, including iPads and mobile phones. On-Premises installations require additional steps and complexity to expose the CRM services outside a company’s network.

  • High level of redundancy—As you will see in this chapter, Microsoft provides a high level of redundancy with its Online offering. This level of redundancy would greatly increase the initial costs, maintenance expenses, and complexity of an On-Premises installation.

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