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Summary

The Remote Assistance feature in Windows XP Professional is a useful tool for system administrators to troubleshoot problems on users' systems, but it is also a very useful training tool for guiding users through the more complex applications installed on their systems. For all the functionality this feature does provide, it's clearly one that needs to be managed intelligently because the security breaches possible with it can open up PCs to complete control from outside your company—worst case. Take security precautions when using this feature of Windows XP to both troubleshoot and train in your company.

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