Creating Remote Assistance Invitations
If you're a system administrator, make sure that the users you support are aware of the three approaches they can take when creating an invitation:
E-Mail Invitation. These invitations are sent via standard Outlook e-mail, with an attachment that provides the message to begin a Remote Assistance session. Administrators will want to create a standardized e-mail address to manage remote support requests (such as RemoteAssist@yourcompanyname.com) so the invitations can be centrally tracked and responded to.
File Invitation. These requests are saved as Microsoft Remote Control Incident (MSRCIncident) files. Double-clicking on the filename initiates the Remote Assistance session. It's also a good idea to create a folder that is accessible to anyone in support to see the progress of these specific requests.
MSN Buddy List. MSN invitations are delivered through MSN Messenger service accounts. For a user to send an invitation through MSN Messenger, the targeted address must be on that person's buddy list. These are the most common type of requests for peer-to-peer requests.