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Step 2: Select a Process Owner

One of the first responsibilities of the executive sponsor is to select the production acceptance process owner. The process owner should be a member of the infrastructure organization, since most of the ongoing activities of operating and supporting a new production application fall within this group. This person will be interacting frequently with programmers who developed and will be maintaining the system.

This continual interaction with applications makes a working knowledge of application systems an important prerequisite for the process owner. The ability to evaluate applications documentation and the ability to communicate effectively with program developers are two additional characteristics highly recommended in a process owner.

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