[Crosby] Philip B. Crosby, Quality Is Free: The Art of Making Quality Certain (Mentor Books, 1992).
[Fairley] Richard E. Fairley, Software Engineering Concepts (McGraw Hill, 1985).
[Weinberg] Gerald M. Weinberg, Quality Software Management: Systems Thinking volumes 14 (Dorset House, 1992-97).
Stephen Palmer is the editor of The Coad Letter, a special report on new advances in building better object-oriented software, focusing on analysis and design issues. This article originally appeared in The Coad Letter 84. (For information on subscribing, click here.)
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