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4.20 Measuring the ALM

We tend to be wary of overengineering the measurement process, as some teams tend to try to game the measurement. With any measurement approach, it is important to consider validation up-front. This is especially true with regard to metrics.

4.20.1 Project Management Office (PMO) Metrics

Metrics, including those used in project management, can be very important. More importantly, selecting valid and verifiable metrics is key to ensuring a successful measurement approach leading to quantifiable process improvement. Our experience has been that less is more in this case, and the best approach is to select a few metrics that are valid and verifiable. Establishing an in-house metrics program is very important. It is also important to ensure that your vendors do the same.

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