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Theoretical Background

In the early stage of an ERP implementation, that is, acceptance of system phase, employees begin to learn and understand how to apply the new technology to the updated work practices. Through the accumulation of relevant skills in early stages, individuals are able to use the system in a more sophisticated manner. A successful learning process provides them with the ability to exploit the fullest potential of the ERP, and to innovate with the system to meet existing needs and apply them to new job demands—in the later stages of ERP usage. Highlighting the importance of the learning outcome of ERP, this study explores the importance of knowledge update and identifies its antecedent and consequences in the context of an ERP simulation game.

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