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On implementing an ERP packaged system, the implementation model is provided by the vendor, so what is most needed from the standpoint of the company installing the package are the requirements for configuring and integrating the package system. When integration models were applied to the companies represented by this case study, they provided the glue between the business area representative's views and the technical team. The resulting solution models were used to orient the staff resources that were brought in by the package vendor. They were also used to carve out the implementation project and orient the internal teams who would carry out the project.

Upon the nationwide rollout of the new system, the company realized the following benefits:

  • Branch managers around the country improved customer satisfaction dramatically using integrated customer information.

  • Branches increased their gross income because they were now better able to supply customers with the right people with the right skills at the right time and place.

  • Efficiencies gained through integration reduced operating margins significantly.

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