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Enabling Message Tracking

Message tracking is a powerful tool that you can use to debug any problems with the Exchange system. You can track messages in a mixed environment that consists of Exchange 2000 and Exchange 5.5 organization. You can also track messages going to or coming in from a foreign email system, such as Lotus Notes. Even though the path of a forwarded message cannot be tracked after it arrives at a foreign email system, the administrator can still determine whether the message was delivered successfully. You can also track system messages and public folder messages.

The following descriptions will assist you in enabling message tracking on various Exchange components:

To enable message tracking, do the following:

  1. On the Start menu, point to Programs, point to Microsoft Exchange, and then click System Manager. The Exchange System Manager console appears.

  2. From the console tree, select the server, right-click the server, and then click Properties.

  3. On the General tab, click the Enable Subject Logging and Display check box, and then click the Enable Message Tracking check box.

  4. To maintain the message-tracking log, click Remove Files Older Than, and type the number of days that you want a file to be stored in the log directory drive letter \EXCHSRVR\SERVERNAME.LOG before the file is removed.

  5. Click Apply and then click OK.

To enable message tracking for a Microsoft Mail connector, do the following:

  1. From the Exchange System Manager console, navigate to the connectors, right-click Connector for MS Mail (server_name), and then click Properties.

  2. From the Interchange tab, click the Enable Message Tracking check box.

  3. Click Apply and then click OK.

To enable logging for SMTP protocols, do the following:

  1. From the Exchange System Manager console, navigate to Protocols SMTP, right-click Default SMTP Virtual Server, and then click Properties.

  2. From the General tab, click the Enable Logging check box.

  3. Click Apply and then click OK.

To enable logging for NNTP protocols, do the following:

  1. From the Exchange System Manager console, navigate to Protocols NNTP, right-click Default NNTP Virtual Server, and then click Properties.

  2. From the General tab, click the Enable Logging check box.

  3. Click Apply and then click OK.

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