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Outsourcing Is Not Necessarily the "Quick Fix"

The average tenure for a CIO is about two years. In the 21st century, many new CIOs will inherit a disaster (one of these infrastructures). Their first reaction—and maybe the seemingly politically correct thing to do—is to investigate outsourcing this mess.

CIOs, beware! If you outsource a mess, you'll get twice the headaches in return. If you're itching to outsource something, let it be a well-run (with RAS) legacy environment, which any outsourcing vendor can effectively support.

Alternatively, selectively outsource units such as the help desk or the network. For additional information on outsourcing, see the book IT Services: Costs, Metrics, Benchmarking, and Marketing (Prentice Hall PTR, 2000, ISBN 0-13-019195-7).

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