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Global Coordination

Good communication and coordination practices are essential in today's fast-paced global environment. But communication is worse than ever in IT, mainly due to the age of networks and how things are spread all over the world, becoming chaotic and uncontrollable. The idea in Figure 7 is that someone is in charge of global coordination. Sounds good, but in reality you're introducing more bureaucracy and complexity into the organization.

Figure 7 Global coordination.

This position sometimes reports into the CIO as well as the infrastructure group. If you're bent on having such a position, I recommend having this person reporting into the infrastructure group, just to keep heads from swelling. But it's more important to coordinate infrastructure issues (connectivity, software distribution, hardware installations, production support, etc.) than applications development issues.

DORGs left and right. I recommend that you don't have a separate function to handle global coordination. It should be the responsibility of the infrastructure group to deal with regional management.

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