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Special Requests

These are different categories of special requests and their estimated completion times. These changes include investigating whether the proposed change affects other applications on the server. Technical Services notifies the requestor if the request takes longer than the estimated completion time.

Request

Estimated Completion Time

Emergency backup and restore

Processed within 4 hours

File maintenance:

  • Change /etc/experts for mount directories

  • Change /etc/fstab

  • Add users/groups

  • Modifications to fstab, group, add users, change permissions

Processed within 8 hours

Operation request

Up to 2 working days

Backup and restore (UNIX files only)

Up to 2 working days

Solaris kernel

Up to 5 working days for software that requires kernel modification

Database change

Up to 5 working days

Hardware configuration

Up to 5 working days


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