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IV. Senior IT management must focus at least 50% of their time, resource, and budget on organization, people, and process initiatives.

People and process initiatives/issues are rarely addressed. Organizational issues are occasionally addressed, especially when transitioning to new management. Technology is addressed on a regular basis. However, there is never the time nor the resources to properly focus on organization, people, and process issues. Most IT executives know that the number one problem is not technology. It's organization, people, and process issues. Therefore, departmental goals and incentive bonus plans should include these initiatives.

At just about every organization we visit, the CIO states that no money is allocated in the annual budget for these types of initiatives. We beg to differ; in the shops we've helped implement processes, that same excuse was used initially, but in every case the funding mysteriously appeared.

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