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Scalability

Your outsource partner needs to be positioned to meet your growing requirements, so it's important that you look not only at their current capability, but also at their ability to scale. Just as you need time to ramp up skills and staff, your outsource provider needs time to react to your needs. It's very unlikely that they'll have a "bench" filled with resources ready on demand. If they do, I can assure you that you're paying for it somehow. Partnering with your outsource provider means sharing your strategy and goals (without compromising your corporate mission) as much as possible. They in turn will be able to respond to your needs and share in the delivery of your goals!

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