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Competency and Staffing

Competency and staffing are strategic business issues. You need to decide whether the environment, set of services, or application that you're looking to outsource is deemed "business critical" and whether the "intellectual property" surrounding it must remain in-house. Once that has been decided, it's equally important to assess your ability to adequately staff to the business needs. Further, if you hope to retain qualified, experienced talent, you must be able to provide an environment that fosters career growth and advancement. Staff turnover adds challenge to meeting your service-level goals.

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