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The chapters that follow explore the process capabilities and practices that define a great training organization. Strategic alignment, which aligns training programs with the business needs and goals of a company, is consistently considered the most crucial process capability for training organizations to master. By using the best practices that learning leaders identified to excel at strategic alignment, as well as the best practices for the other process capabilities, a training organization can improve performance and become a great training organization that contributes value to the business.

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