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Approach to IT Infrastructure Management

IT infrastructure management can be a complex and costly undertaking. With IT operations and management contributing to more than 80% of IT costs, you must design an IT management architecture to ensure that your organization's IT infrastructure is a strategic asset that meets expected service levels. Comprising technology, people, processes, and tools, the IT infrastructure must be well planned from the start.

Use a formal approach that brings discipline and structure to IT infrastructure management. Place special emphasis on people, process, and technology, addressing the entire "assess, build, and operate" lifecycle. Ensuring the development of IT architectures and deployment technology infrastructures that are well-planned, well-deployed and well-managed, our approach comprises five major steps:

  1. Business requirements

  2. IT architectures

  3. Facilities

  4. IT processes

  5. Organizational structures

Our approach to building and managing world-class IT infrastructures ensures that people, processes, and technology are properly aligned. Every world-class IT infrastructure arises from a comprehensive approach combining all three of these areas.

Upcoming articles build a stronger case for IT infrastructure management based on total cost of ownership, and describe our "assess, build, and operate" approach in more detail.

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