Technology is a great enabler, empowering individuals to perform equally well, wherever and whoever they are. Gone are the days when all requests for computations or data manipulation would have to be submitted to the data center. Today, nearly everyone in the organization has access to some computing resources.
Managers of every division can now access executive information systems, data warehouses, and corporate intranets for mission-critical decisions. Employees do most office-related work on PCs. Even contractual or temporary hires are provided at least limited access. And with the growth of the Internet and the proliferation of corporate web sites, customers can access the system for the latest product information or communicate with anybody in the organization via email.
As a result, IT professionals must ensure that their systems take into consideration the skills, experience, and language of a wider range of users than ever before.