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End User Training

There are a number of reasons that companies choose to employ the latest technologies available:

  • Reducing total cost of ownership (TCO)

  • Simplifying administration and management of resources

  • Making the enterprise computing environment easier for end users

As you deploy Windows 2000 and the newer technologies associated with it in your organization, be mindful of what it means for the end user. How will these technologies change the way he or she performs day-to-day tasks? Will end users be prepared to utilize these new technologies effectively without any training whatsoever? The answer in most cases is "Probably not."

As you develop your deployment plans and implement them across your organization, make note of how the user's environment has changed and work with your training partner (whether that's someone on staff or a contractor) to develop a tailored curriculum that addresses these changes. As you develop your curriculum, keep in mind that the end result should be a training session that's digestible to the end user and affordable by your company. You won't want to develop a training program that takes five days for users to learn the new system. Your goal should be a one-day or even a half-day course.

In the end, if you've considered training early enough, and devoted the time to develop an effective curriculum, you'll be able to provide training to your support personnel and end users that will add considerably to the success of your Windows 2000 deployment project. Effective training delivered when it's needed will help increase the effectiveness of deploying new technologies, reduce the total cost of ownership of your enterprise information systems, and enable your organization to exploit Windows 2000 features to meet your company's mission most effectively.

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