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Syncing Information with Exchange

Microsoft Exchange is the most widely used system for corporate email. iPhone email is compatible with Exchange, which is good news indeed. You can even configure multiple Exchange accounts on your iPhone if you can’t get by with just one.

If you have a Microsoft Exchange account, you can sync its email, contact, reminder, and calendar information on your iPhone; this works similarly to synchronizing with your iPhone using an iCloud account.

You can connect an iPhone to an Exchange account (which can include email, calendar, reminders, and contacts) in two ways. One is to go through Outlook Web Access (OWA), which is the service that enables you to access your Exchange account over the Web. The good news is that you don’t need any support from your organization’s IT department to configure an iPhone to access your Exchange account. The other option is for your organization’s Exchange system to be configured to support iPhone email access directly; this does require support from the IT department. Some additional configuration work (and slight expense) is needed by the IT department to enable this for your organization.

If you already know you can access your Exchange account through OWA, you’re ready to configure your Exchange account on your iPhone, and you can move ahead with these steps. If you aren’t sure, check with your IT department to see if OWA is supported. If it is, use these steps to configure it. If OWA isn’t supported, find out if the Exchange system has been configured to support iPhones and iPod touches. If it has, get the configuration information you need from your IT department and use that to configure your Exchange account.

The following steps show you how to configure an Exchange account via Outlook Web Access (OWA):

  1. On the Home screen, tap Settings.

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  2. Tap Mail, Contacts, Calendars.

  3. Tap Add Account.

  4. Tap Microsoft Exchange.

  5. Enter your email address.
  6. Enter your password.
  7. Change the description of the account, which will be Exchange, if you’d like to use something more specific.
  8. Tap Next. The information you’ve entered is verified. If it can’t be, you see a dialog saying so.

  9. Tap Continue.

  10. Enter the server address. If you use OWA, this might be something such as owa.yourcompany.com. You don’t enter the https:// before the address you use to move to the server via a web browser or the /exchange after that address. If you’re not using OWA, enter the address provided by your IT department.
  11. Enter your domain.
  12. Enter your username. Typically, this is the part of your email address before the “@.”
  13. Tap Next. The account information is verified, and you see the Exchange screen with your information and some additional fields. Check marks appear next to the fields that were verified. When the process is complete, you see the Exchange screen with the controls that enable you to determine which information is synced on the iPhone.

  14. Slide the switch to OFF for any of the information you don’t want to be moved onto the iPhone.
  15. Tap Save. The account configuration is saved, and you move back to the Mail, Contacts, Calendars screen where you see your Exchange account. Under the account description, you see the information that is synced with the account, such as Mail or Calendars.

  16. Tap your Exchange account.

  17. Tap Mail Days to Sync.

  18. Tap the amount of time over which Exchange information should be synced. For example, to have one week of Exchange information on your iPhone, tap 1 Week.
  19. Tap the return button, which is labeled with your email account’s description.

  20. Tap Mail Folders to Push.

  21. Tap the folders on your Exchange account that you want to be pushed to the iPhone.
  22. Tap the return button, which is labeled with your email account’s description.

    Your Exchange account is configured and will start providing the information you set according to how you want it provided (push, fetch, or manually).

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