This chapter focuses on a concrete example of an enterprise software delivery project exhibiting many properties that characterize today’s software delivery challenges: globally distributed delivery of core business capability in a mixed onshore–offshore team. The example has shown us in very real terms how and where efficiencies are possible with the focus on global enterprise software delivery.
As a result of this study, the key factors in enterprise software delivery improvements have been seen in four areas:
- Collaborate globally.
- Deliver with agility.
- Focus on quality.
- Monitor and measure continuously.
I examine each of these areas in more detail in the remaining chapters of this book, focusing specifically on case studies that highlight the results obtained by applying many of the improvement suggestions provided in this study.