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Recommended Reading and Resources

Cisco Documentation, Cisco Unified Customer Voice Portal (CVP) 8.x Solution Reference Network Design (SRND), http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/8x/cvp8xsrnd.pdf.

Cisco Documentation, Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html.

Cisco Documentation, Cisco Unified Customer Voice Portal Configuration Guides, http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html.

Cisco Documentation, User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 8.0(1), http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_0/user/guide/cvp_801_vxml.pdf.

Cisco Documentation, Hardware and System Software Specification for Cisco Unified Customer Voice Portal (Unified CVP), Release 8.0(1), http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_0/reference/guide/cvp_801_bom.pdf.

Cisco Documentation, Cisco Customer Contact Solutions Ordering Guide, http://www.cisco.com/en/US/partner/prod/collateral/voicesw/custcosw/ps5693/ps1844/CCBU_ordering_guide.pdf.

Cisco Documentation, Cisco ACE 4700 Series Appliance Server Load-Balancing Configuration Guide, http://www.cisco.com/en/US/docs/app_ntwk_services/data_center_app_services/ace_appliances/vA3_1_0/configuration/slb/guide/slbgd.pdf.

Cisco Documentation, Cisco CSS 11500 Series Content Services Switches Configuration Guides, http://www.cisco.com/en/US/partner/products/hw/contnetw/ps792/products_installation_and_configuration_guides_list.html.

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