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1.5 Developing an Understanding of the Problem

This phase of the process is focused on developing an understanding of what the organization wants to accomplish. In this process you ask the difficult questions and correctly interpret the answers that reveal the correct problems.

Answering these questions requires getting key individuals to look closely at what they each want to accomplish individually and companywide. This process takes thought and reflection by management. Starting this type of thought process makes management focus on its individual needs and then integrate them into the overall needs of the organization. Many times, individuals are not overtly aware of how solving their problems impacts the other divisions within their company. Bringing these individuals together and addressing the problems forces them to look at their problems as total organizational problems.

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