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This chapter is from the book

Phone System Configuration

  1. On CUC, navigate to Telephony Integration, Phone System.
  2. Set the phone system name.
  3. Set the default TRAP name.

MWI Settings

Check the boxes that represent the configured MWI On and Off indicators that you set earlier in CUCM:

  • Send Message Counts: Check this box if you want CUC to send message count, and request MWI is turned On when a new message arrives.
  • Use Same Port for Enabling and Disabling MWI: This box is checked when you want CUC to use same port for turning on and off MWI.
  • Force All MWI for This Phone System: Check this box to turn off all MWIs for the phone system. This must be done before you check Synchronize all MWI on the phone system box.
  • Synchronize All MWIs on the Phone System: Click Run to synchronize MWIs for all users on phone system.

Configure Call Loop Detection in DTMF

  • Enable for Supervised Transfer: This box should be checked if you want CUC to detect and reject supervised transfers.
  • Enable for forward Messages Notification Calls: This box is checked if you want CUC to detect and reject new message notifications that are sent to a device and then transferred back to CUC because the call was not answered.
    • DTMF Tone to use: Used to help detect call loops.
    • Guard Time: Used for loop detection timer.

Configure Phone View

  • Enable Phone View: Enables Phone View for the CUCM phone system.
  • Enter CTI Phone Access Username: The application user that was created in CUCM and associated with the users' phones.
  • Enter CTI Phone Access Password: The password for the application user.

Outgoing Call Restrictions

  • Enable Outgoing Calls: CUC sends outgoing calls through the phone system.
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