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Bradley, Peter, Toby Gooley, and James Aaron Cooke. "U.S. Postal Service launches online return service." Logistics Management and Distribution Report, January 21, 2000.

Bunn, Jim. "Centralizing reverse logistics: How to understand if it will work for you." KPMG Peat Marwick LLP. Article on http://www.us.kpmg.com, August, 1999.

Caldwell, Bruce. "The Web can reduce returns." Information Week, April 12, 1999.

Caldwell, Bruce. "Untapped opportunities exist in returned products, a side of logistics few businesses have thought about-until now."

Information Week, April 12, 1999.

"Five steps to success: Careful management of these five issues is the foundation of a cost-effective reverse-logistics program." Logistics Management and Distribution Report, June 1, 1998.

Gooley, Toby B, sr. ed. "There and back again." Logistics Management and Distribution Report, April 1, 1999.

Kane, Margaret, ZDNN. "E-tailers take on returns, offer discounts." E-Business, December 27, 1999. http://www.zdnet.com//enterpirse/e-business.

Koloszyc, Ginger, asst. ed. "Internet-only retailers struggle to improve product return process: One solution to returns headaches is to bring in third-party `reverse logistics' provider." Stores, July, 1999.

Marien, Edward J. "Reverse logistics as competitive strategy."

Cahners Business Information, Spring 1998.

Reda, Susan. "Getting a handle on returns: Stores counter growing losses by developing clear policies and improving the reverse logistics process." Stores, December, 1999.

Thierry, Martjin, et al. "Strategic issues in product recovery management." California Management Review 37, no.2, Winter 1995.


Reuse and Recycling: Reverse Logistics Opportunities, published by the Council of Logistics Management. The book examines approaches to recycling system design, applications for inbound and outbound logistics, and the use of third-party providers. For information on ordering the book, contact the council at (630) 574-0985 or fax (630) 574-0989.

Rogers, Dr. Dale S., and Dr. Ronald S. Tibben-Lembke. Going Backwards: Reverse Logistics Trends and Practices, Reno, University of Nevada, Center of Logistics Management, 1998. Reverse Logistics Executive Council.

Stock, James, a professor at the University of South Florida and author of Development and Implementation of Reverse Logistics Programs (1998, Council of Logistics Management).

Reverse Logistics Vendors

BHP Logistics Services http://www.bhplogistics.com

Burnham http://www.burnhamcorp.com

CF Reverse Logistics http://www.cflogistics.com

Federal Express Worldwide Logistics http://www.fedex.com

GATX Logistics http://www.gatx.cpm

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