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This chapter is from the book

This chapter is from the book

Summary

Production acceptance is the first systems management process we have looked at that significantly involves other departments and for which we offer a structured methodology to develop its procedures. I began with a formal definition of production acceptance followed by a summary of the 14 steps necessary to implement this process successfully.

We then discussed each of the 14 steps in detail and included recommended attributes for a production acceptance process owner, examples of prioritized requirements and policy statements, and a sample of a production acceptance process form. Next I explained the differences between production acceptance of new applications and that of new versions of existing applications and the change management process. The chapter concluded with a case study comparing the production acceptance processes of seven different companies.

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